Your questions, answered. Find information about our processes, terms, and quality assurance below.
Our standard MOQ is 20 Metric Tons (MT), which typically fills one 20-foot container. For first-time customers, we are open to discussing smaller trial orders to demonstrate our product quality and service reliability. Please contact us to discuss your specific needs.
We offer flexible payment terms to suit our partners' needs. Our preferred methods are:
We are proficient in handling shipments under various Incoterms 2020. The most common terms we use are:
Quality assurance is central to our operations. Every batch undergoes rigorous checks. We provide a full set of documents, including an independent Certificate of Analysis (lab report) from accredited bodies like Sucofindo or SGS, verifying key product specifications. Our processes are also guided by ISO 9001 quality management standards.
Yes, we can provide samples (typically 500g - 1kg) for your evaluation. The samples are free of charge, but we ask that the buyer covers the courier costs (e.g., via DHL, FedEx). This ensures that we can serve serious inquiries efficiently.
Our standard lead time is approximately 2 to 4 weeks from the date of payment confirmation to the vessel's departure. This period allows for production, quality inspection, packaging, local transportation, and customs clearance procedures.
If your question isn't answered here, please don't hesitate to reach out. Our team is ready to assist you.
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